Customer Care Department Hotline: (02) 8851 5055, (02) 7368-2779
Customer Care Department email:
Telephone: 02 727.9173
PERSONAL INFORMATION COLLECTED
Primewater Infrastructure Corp. (the “Company”) understands that the security of your personal information is extremely important and it is committed to respecting your privacy and safeguarding your personal data.
The Company collects Personal Information upon your availment/purchase of its products and/or services, upon your or by your interaction with us, using any of or through our website or all our other channels. “Personal Information” may include, but not limited to:
By using the Company website, mobile applications and other online services, you are consenting to the collection, generation, use, processing, storage, retention and disclosure of your Personal Information by the Company. I likewise consent to the disclosure of the Personal Information by the Company to its parent company, subsidiaries, affiliates, banks, financial institutions and third party service utility providers.
In addition thereto, and with respect to Personal Information you disclosed or supplied about/from Related Person/s, it shall be your duty and responsibility to:
USE OF PERSONAL INFORMATION – The Company shall use your Personal Information for the following purposes: to provide you with details and information regarding our products and services; to process your availment/purchase of our products and/or services, to conduct billing processing and other business transactions; to provide and manage products and services you have requested; to communicate effectively with you; to monitor activities and record our correspondence with you; to provide you with marketing materials; to understand our customers, and to develop and tailor our products and services; to run our promotions and competitions and our events; to prevent fraud; to conduct certain checks on you, such as KYC and credit checks; to improve and administer our website, to ensure that content is relevant; to reorganize or make changes to our business; and to comply with legal and regulatory obligations.
The Company may disclose your Personal Information to affiliates which means our third party partners, their subsidiaries, its ultimate holding company and its subsidiaries who may use it in connection with any of the purposes set out above. We will also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process it on our behalf for any of the purposes set out above. The Company may also disclose your Personal Information under any of the following circumstances: (i) required by law or by court decisions/processes; (ii) for information, update and marketing purposes; and (iii) for research purposes.
PERIOD OF STORAGE OF PERSONAL INFORMATION – The Personal Information that the Company holds will not be kept for longer than is permitted by law and will only be kept for as long as necessary to provide you with any requested products, services or information, in addition thereto, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data.
SAFEGUARD PERSONAL INFORMATION
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website – any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
OUR COMMITMENT TO CHILDREN’S ONLINE PRIVACY
The Company does not knowingly accept, collect or solicit Personal Information from children under the age of 13. In the event that Personal Information was inadvertently collected from children under the age of 13, parents may either give consent to the collection, use and disclosure of the child’s personal information or request the removal of the child’s personal information, by contacting the Company.
HOW TO CONTACT US
Address: 9th Floor, Vistahub Campus 1, Levi Mariano Ave., Brgy. Ususan, Taguig City
E-mail Address: email@example.com.
To all our valued customers,
Please be informed that the Payment Portal on our website’s payment portal is under maintenance.
With this, the site’s payment portal and online application including payments to AllEasy and AllBank are temporarily unavailable until further notice.
Please be guided accordingly.